Question 1

Does this keep my factory controls?

Accepted Answer

Yes — completely. Steering wheel buttons, volume knob, MMI rotary controller, voice activation — everything works exactly as factory. Nothing is removed or bypassed.

Question 2

Does my reverse camera still work?

Accepted Answer

Yes. Your reverse camera, parking sensors, and any driver assistance systems continue to function exactly as they did from the factory.

Question 3

Does it support wireless CarPlay?

Accepted Answer

Yes — all kits include wireless Apple CarPlay and wireless Android Auto. No cable needed. Simply connect your phone once and it pairs automatically every time you get in.

Question 4

Does this work with MMI 2G, 3G, and 3G+?

Accepted Answer

Yes. We support MMI 2G, 3G, 3G+, MIB, Concert, and RNS-E systems. If you are unsure which system you have, upload a dashboard photo when ordering and we will confirm before shipping.

Question 5

What if I am not sure which MMI system I have?

Accepted Answer

No problem. Upload a photo of your dashboard or MMI screen when ordering and our team will identify your system and confirm the correct kit before we ship. We confirm compatibility on every order.

Question 6

How hard is it to install?

Accepted Answer

Not hard at all. It is plug-and-play — connects to your existing wiring with no cutting, soldering, or coding required. Most people complete it in under 2 hours. A detailed step-by-step installation guide is included.

Question 7

Can I still use the original MMI?

Accepted Answer

Yes. The kit works alongside your MMI — you can switch back to the original interface at any time. Nothing is removed or permanently changed.

Question 8

What if it does not work for my car?

Accepted Answer

We back every kit with a 1-year warranty and free returns. If it does not work on your car, we will sort it. We also confirm compatibility before dispatch so this is extremely rare.

Question 9

How long does shipping take?

Accepted Answer

Australian and New Zealand orders typically arrive in 7–10 business days. International orders take 7–14 business days. All orders include tracking.

Question 10

What is your refund and return policy?

Accepted Answer

We offer a full refund within 30 days of delivery if you are not satisfied. We also offer free returns if the kit does not work on your vehicle.

Question 11

Do you confirm compatibility before shipping every order?

Accepted Answer

Yes — every single order. Before we dispatch anything, our team verifies your vehicle and MMI system. This is why compatibility issues after delivery are extremely rare.

Question 12

Will this affect my car warranty?

Accepted Answer

The kit is plug-and-play with no cutting, coding, or permanent modifications. It connects to existing wiring via harness connectors and is designed to be fully removable.

Contact Audi CarPlay Upgrades | Support & Enquiries