Legal

Privacy Policy

Last updated: September 2026

Overview

This Privacy Policy explains how Audi CarPlay Upgrades ("we", "us", or "our") collects, uses, and protects your personal information when you visit audicarplay.com or purchase one of our Audi CarPlay and Android Auto retrofit kits. We are committed to handling your data transparently and securely.

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, Audi model and year, vehicle details, and any photographs or messages you submit through our compatibility checker, enquiry forms, or support requests. When you place an order, we also collect your shipping address and order details. We automatically collect certain technical data when you visit our site, including your IP address, browser type, device type, pages viewed, and referral source.

How We Use Your Information

We use your information to process and fulfil your orders, verify compatibility with your vehicle, respond to enquiries and support requests, send order status and shipping notifications, prevent fraud, and improve our website, products, and services. With your consent, we may also send you occasional updates about new products or promotions; you can opt out at any time.

Payment Processing

All payments are processed securely through Stripe. We do not collect or store your full credit card number or other sensitive payment details on our servers. Stripe handles your payment information in accordance with its own privacy and security standards. Your payment is subject to Stripe's terms and privacy policy.

Cookies and Analytics

We use cookies and similar technologies to understand how visitors use our site, remember your preferences, and measure traffic. We use analytics tools to collect aggregated, non-identifying data about site usage. You can control or disable cookies through your browser settings, though some features of the site may not function correctly without them.

Information Sharing and Third Parties

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who help us operate our business, such as payment processors (Stripe), shipping carriers, email delivery services, and analytics providers. These providers are bound by confidentiality obligations and may only use your data to provide services to us. We may also disclose information when required by law or to protect our rights.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Order and warranty records are typically retained for the duration of the warranty period plus a reasonable period thereafter.

Data Security

We implement reasonable technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of receiving marketing communications at any time. To exercise any of these rights, contact us at support@audicarplayau.com. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

International Visitors

Our services are primarily offered to customers in Australia. If you are accessing our site from outside Australia, your information may be transferred to and processed in Australia, where privacy laws may differ from those in your country. By using our site, you consent to such transfer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

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